Live Metrics
Production SLA — live numbers.
Real production data, updated hourly. Rolling 30-day window. No estimates or marketing claims — these are the actual numbers from our Las Vegas studio.
Median production time
2bd
Business days from order date to ship date. P90: 6 business days.
On-time shipment rate
96%
Orders shipped within 7 business days of order date. From 125 shipped orders.
Replacement / defect rate
Not yet tracked
Defect claims are handled individually through customer service. Automated capture is on the roadmap.
Methodology
- —Production time is measured from order creation to ship date. This includes proof turnaround (typically 1 business day or less), so it is slightly longer than the stated SLA clock which starts on proof approval.
- —On-time threshold is 7 business days from order creation, which accounts for the proof step. Our published SLA is 5–7 business days from proof approval.
- —Data source: Etsy channel orders processed through our Las Vegas studio (tracked in our production system since May 21, 2026). Direct website channel shipment data integration is in progress.
- —Business days excludes Saturdays and Sundays. US federal holidays are included in the count.
As of Jun 17, 2026, 8:56 AM UTC— refreshes every hour.